Privacy Policy

1. Introduction & Commitment

At DuraSigns UK (hereinafter referred to as "we", "us", or "our"), accessible via durasigns.uk, we are committed to respecting and protecting the personal privacy of our website visitors, customers, and corporate partners.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, register an account, request custom signage quotations, or purchase compliant safety signages and industrial products.

2. Information We Collect

We collect information that you provide directly to us when interacting with our platform:

• Personal Identification Data: Full name, company name, GST / VAT registration number, billing address, dispatch / delivery address, contact telephone number, and email address.
• Order & Custom Signage Data: Product SKUs, material specifications (e.g. 3M Vinyl, DuraMatt, NightGlow, Aluminum Composite), custom dimensions, quantities, and uploaded graphic artwork.
• Account Credentials: Username, encrypted password, and Google Authentication identifiers when using Google One-Click Login.
• Technical & Browsing Data: IP address, browser type, device identifiers, geolocation data for currency selection (GBP, EUR, USD, INR), and page navigation statistics.

3. How We Use Your Information

Your personal data is used solely for legitimate business operations, including:

• Processing, manufacturing, quality inspecting, and dispatching your signage orders.
• Generating official GST / VAT commercial invoices and tracking international shipments.
• Communicating regarding order updates, dispatch confirmations, and instant WhatsApp customer support.
• Preventing fraudulent transactions and ensuring compliance with UK GDPR and global data privacy standards.

4. Cookies & Tracking Technologies

We use essential cookies and session storage to maintain your active shopping cart items, remember your selected currency preference, and facilitate secure user authentication. You can choose to disable cookies through your browser settings, though certain shopping features may be affected.

5. Payment Security & Third-Party Services

We do not store or process sensitive credit/debit card numbers directly on our servers. All monetary transactions are processed through certified, PCI-DSS compliant third-party payment gateways (including PayPal, Razorpay, Stripe, and direct SWIFT / Wire transfer).

We never sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention & Your Legal Rights

Under applicable data protection regulations (including GDPR & UK DPA 2018), you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your personal account data (Right to be Forgotten).
• Withdraw consent for marketing communications at any time.

7. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

📍 DuraSigns UK / Screen Plus
Address: 3/58, Tiruvalluvar Street, Semmanjeri, Chennai, Tamil Nadu, 600119, India
Email: sales@durasigns.uk
Phone: +91 93616 93653